Crucial Conversations

Tools for Talking When the Stakes Are High

Patterson, Grenny, McMillan & Switzler


This book is available in our Shopify “Book Bar,” where books that management feels are valuable are made available to all employees. This book really delivers on that value.

The book’s premise is that there are three indicators of a crucial conversation:

  1. Opposing opinions
  2. High stakes
  3. Strong emotions

And the combination of these factors leads to bad outcomes. The book is full of techniques to be our best under these trying circumstances. If you want to get better at having convos when it counts, read this book.